Terms & Conditions

1. Acceptance of Terms

By accessing this website, accessible at creativeaugmentation.com, you agree to be bound by these Terms and Conditions of Use and agree that you are responsible for compliance with any applicable local laws. If you disagree with any of these terms, you are prohibited from accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Cookies

This website uses cookies to help personalise your online experience. By accessing Creative Augmentation's website, you agree to use the required cookies as outlined in our Privacy Policy.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. We use cookies to collect, store, and track information for statistical and marketing purposes to operate our website. You have the ability to accept or decline optional cookies. There are some required cookies that are necessary for the operation of our website; these cookies do not require your consent.

3. Intellectual Property

Other than content you own, which you may have opted to include on this website, under these Terms, Creative Augmentation and/or its licensors own all rights to the intellectual property and material contained in this website. You are granted a limited licence only, subject to the restrictions provided in these Terms, for the purposes of viewing the material contained on this website.

You are specifically restricted from all of the following:

• Publishing any website material in any other media without prior written consent
• Selling, sublicensing, and/or otherwise commercialising any website material
• Publicly performing and/or displaying any website material
• Using this website in any way that is or may be damaging to this website
• Using this website in any way that impacts user access to this website
• Using this website contrary to applicable laws and regulations, or in any way that may cause harm to the website or to any person or business entity
• Engaging in any data mining, data harvesting, data extracting, or any other similar activity in relation to this website
• Using this website to engage in any advertising or marketing without express permission

Certain areas of this website are restricted from access by you. Creative Augmentation may further restrict access to any areas of this website at any time, at its sole and absolute discretion. Any user ID and password you may have for this website are confidential, and you must maintain the confidentiality of such information.

4. User Comments

Creative Augmentation reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or in breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post Comments on our website and have all necessary licences and consents to do so
• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party
• The Comments do not contain any defamatory, libellous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom, or to present commercial activities or unlawful activity

You hereby grant Creative Augmentation a non-exclusive licence to use, reproduce, edit, and authorise others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media.

5. Hyperlinking Policy

The following organisations may link to our website without prior written approval:

• Government agencies
• Search engines
• News organisations
• Online directory distributors when they list us in their directory in the same manner as hyperlinks to the websites of other listed businesses
• System-wide accredited businesses, except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups

These organisations may link to our home page, to publications, or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

All other organisations require written approval from Creative Augmentation to create hyperlinks. We may consider and approve link requests from the following types of organisations:

• Commonly-known consumer and/or business information sources
• Dot-com community sites
• Associations or other groups representing charities
• Online directory distributors
• Internet portals
• Accounting, law, and consulting firms
• Educational institutions and trade associations

6. Content Liability

We shall not be held responsible for any content that appears on your website. You agree to protect and defend us against all claims that arise on your website. No link(s) should appear on any website that may be interpreted as libellous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of any third-party rights.

Services and information provided through this website are offered free of charge, and Creative Augmentation carries no liability for any loss or damage arising from the use of or reliance on information provided through this website.

7. Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury
• Limit or exclude our or your liability for fraud or fraudulent misrepresentation
• Limit any of our or your liabilities in any way that is not permitted under applicable law
• Exclude any of our or your liabilities that may not be excluded under applicable law

The limitations and prohibitions of liability set in this section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Creative Augmentation does not warrant that the information on this website is accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions.

8. Creativ Ads Console (Meta Advertising Management)

Clients who engage us to manage Facebook and Instagram advertising may use the Creativ Ads Console at ads.creativeaugmentation.com. These terms apply alongside the client's written service agreement, which prevails if they conflict.

• The service: The console lets a client's authorised users view the performance of the client's Meta ad accounts, receive optimisation recommendations and — where the client has enabled it — request changes to campaign status, budgets and bids, and create rule-based custom audiences in the client's own ad account. We act as the client's advertising agency; the ad accounts, the advertising and the results remain the client's
• Access: Available only to clients with a service agreement, and to the named users each client authorises. A client can connect its own Meta ad account from the account portal, through Meta's business login (Facebook Login for Business), choosing in Meta's own dialog what it shares with us; or it can share its ad account with our Meta Business portfolio and have our team connect it. Each user signs in with an individual account, keeps it secure, and is responsible for actions taken under it
• The client's responsibilities: You own or are authorised to manage every ad account you connect or share with us and comply with Meta's Terms of Service, Advertising Standards and Commerce Policies for all advertising in those accounts. You set the spending and bid limits we may act within and review the changes we make on your behalf. You do not use the console to access any ad account that is not yours or to circumvent Meta's policies
• Our responsibilities: We access only the ad accounts you connected or shared with us, only for the purposes in our Privacy Policy, in accordance with Meta's Platform Terms and Developer Policies. We apply the limits you set before any change reaches your ad account, keep an audit trail of every change, and never make a change that spends your money without a request from an authorised user or a rule you have enabled. We keep the service reasonably available and secure but do not guarantee uninterrupted access or any advertising outcome
• Fees: Management fees are set out in the service agreement; advertising spend is billed by Meta directly to the client's ad account
• Ending the service: A client may end our access at any time in Meta Business Settings — by removing "Creativ Ads Console" under Integrations → Connected apps if it connected the account itself, or by removing the ad-account share or our System User if it shared the account with our portfolio. We may suspend a user or client that breaches these terms or Meta's policies. On termination we stop collecting data and delete the client's advertising data as described on our Data Deletion page, subject to records we must keep by law
• Liability: To the extent permitted by law, our liability arising from the console is limited to the fees paid for the service in the three months before the claim, excluding indirect or consequential loss, including lost advertising results

9. Creativ Outreach (Email & WhatsApp Campaigns)

Creativ Outreach lets a customer's authorised users send multi-step email and WhatsApp campaigns from mailboxes and WhatsApp Business numbers the customer owns and has connected. WhatsApp campaign sending is built but is not yet enabled in production; the WhatsApp terms below apply once it is. We act as the customer's tool and processor: we send only the messages the customer composed, to the contacts the customer imported, on the schedule the customer set, and we stop a recipient's sequence when they reply, bounce, unsubscribe or send STOP.

By using Creativ Outreach the customer agrees that:

• it has a lawful basis to contact every recipient it imports, and holds the opt-in Meta requires before any WhatsApp marketing message is sent;
• it will not send unlawful, misleading, abusive or unsolicited bulk content, will identify itself truthfully as the sender, and will honour every opt-out;
• it is responsible for the content of its messages and for complying with the Google Workspace and Gmail terms, the WhatsApp Business Platform policies, and applicable law wherever its recipients are;
• sending limits, minimum gaps and business-hours windows enforced by the tool exist to protect its accounts, and we may pause a sender, a campaign or the account when complaint, bounce or quality signals indicate abuse;
• message fees charged by Meta for WhatsApp templates are billed by Meta to the customer's own WhatsApp Business Account and are not our charges.

We do not guarantee delivery, placement or replies. Our liability in respect of Creativ Outreach is limited to the fees the customer paid us for it in the three months preceding the claim.

10. Creativ Social (Early Access)

Creativ Social (social.creativeaugmentation.com) lets a brand's authorised users upload media, write captions, send posts for approval, schedule them and publish them to the brand's own Facebook Page and Instagram professional account. It is offered in early access: during the private pilot, publishing is limited to Creative Augmentation's own test accounts, and connecting a brand's own Page and Instagram account opens after Meta's review. These terms apply alongside the customer's written service agreement, which prevails if they conflict.

• Access is by invitation. Creativ Social is a private pilot with selected Creative Augmentation clients. There is no self-serve sign-up. Access is granted per person and per brand in the Creative Augmentation account portal and may be withdrawn at any time. Connecting your own Facebook Page and Instagram account through Meta's business login becomes available after Meta's App Review.
• Your content stays yours. The customer owns the images, videos and text it uploads, and grants us only the permission we need to store them and to publish them to the accounts the customer connected.
• Your responsibility for what is published. The customer is responsible for the content of its posts, for holding the rights to the media and to the people shown in it, and for complying with applicable advertising law and codes, Meta's Terms of Service, Community Standards and Commerce Policies, and the platform's rules on disclosing AI-generated content. The claims checker in the app is an aid, not legal advice and not an approval: it can miss things, and the customer remains responsible for every claim it makes.
• Publishing runs through Meta. Posts are published through Meta's official APIs. Meta decides whether a post is accepted, when it is delivered and who sees it. We do not guarantee that a post will publish, that it will reach any audience, or that Meta will approve or continue to approve the connection.
• Availability. Early-access software is provided as it stands. We keep the service reasonably available and secure, but we do not guarantee uninterrupted access, and features may change or be withdrawn during early access. Scheduled publishing depends on Meta's APIs being available.
• Data. We handle Creativ Social data as described in our Privacy Policy, and it can be deleted as described on our Data Deletion page.

To the extent permitted by law, our liability arising from Creativ Social is limited to the fees, if any, that the customer paid us for it in the three months preceding the claim.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. You irrevocably submit to the exclusive jurisdiction of the courts in that location.

Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of India. Creative Augmentation reserves the right to revise these terms at any time as it sees fit, and by using this website you are expected to review these terms on a regular basis.

These Terms are entered into with Creative Augmentation LLP, Old Gupta Colony, Vijay Nagar, Delhi 110009, India — see Who we are in our Privacy Policy. If you have any questions about these Terms and Conditions, please contact us at mail@creativeaugmentation.in.